Terms & Conditions

User Information and Privacy

1.1 Data Collection and Usage

By using our services and ordering personalized Santa Claus Videos, you agree that we collect and store the following user information through MailChimp:

• Email addresses

• Names

We collect this information solely for the purpose of creating and delivering personalized Santa Claus Videos to you. We are committed to maintaining the confidentiality and security of your personal data.

1.2 Privacy Policy

For more detailed information about how we collect, use, and protect your personal data, please refer to our Privacy Policy. Our Privacy Policy outlines our practices and obligations regarding data handling and protection. By using our services, you acknowledge that you have read and understood our Privacy Policy.

1.3 Opting Out

If you no longer wish to receive communications from us or want to have your data removed from our records, you can opt-out or request data deletion by following the instructions provided in our Privacy Policy.

Payment, Delivery, and Content Usage

2. Payment Methods

2.1 Payment Processing

We accept payments for personalized Santa Claus Videos through the following payment methods: Stripe, Apple Pay, and Google Pay. Each video is priced at £20.

3. Refunds and Corrections

3.1 Refund Policy

We do not offer refunds for personalized Santa Claus Videos that have been delivered. However, if any errors or inaccuracies are found in the video content, please contact us, and we will promptly rectify the issue and send you an updated video at no additional cost.

4. Delivery

4.1 Delivery Method

Personalized Santa Claus Videos are delivered digitally to the email address provided during the purchase process. The email will contain a link to download the video.

4.2 Availability

The video link will be available for download for a period of 30 days from the date of purchase. After this period, the link may expire, and the video may no longer be accessible.

5. Usage Rights

5.1 Personal Use

Videos purchased from us are intended for personal use, such as sharing on social media or with family and friends. You may use the video for personal enjoyment and non-commercial purposes.

5.2 Restrictions for Children's Videos

Please note that videos specifically created for children cannot be used for commercial purposes by the parents or guardians who purchase them. These videos are intended for personal, non-commercial use and should not be used for promotional or commercial activities.

GDPR ...

GDPR Privacy Policy for Santa Claus Video Personalisation Service

Effective Date: 01/10/22

1. Introduction

This Privacy Policy outlines how therealsantaclaus.com ("we," "us," or "our"), a small business specialising in personalised Santa Claus videos, collects, uses, stores, and protects personal data in compliance with the General Data Protection Regulation (GDPR).

2. Data Collection

We collect and process personal data for the sole purpose of providing our personalized Santa Claus video service. The types of personal data we may collect include:

• Name: To personalize the video message.

• Email Address: To send the video link and for communication purposes.

• Child's Name: To personalize the video message.

• Payment Information: To process payments securely (We do not store credit card information).

3. Use of Personal Data

We use the collected personal data solely for the following purposes:

• To create and deliver personalized Santa Claus videos.

• To communicate with customers regarding their orders.

• To process payments.

• To respond to customer inquiries and requests.

• To improve our services.

• To comply with legal obligations.

4. Data Security

We are committed to ensuring the security of your personal data. We employ reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We will retain personal data only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable laws. Once your personal data is no longer needed, we will securely delete or anonymize it.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer personal data to third parties. Your information is solely used for providing the Santa Claus video service, as outlined in this policy.

7. Cookies and Analytics

We may use cookies or similar tracking technologies on our website to enhance user experience and improve our services. By using our website, you consent to the use of cookies.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: You have the right to access the personal data we hold about you.

• Rectification: You can request correction of inaccurate or incomplete personal data.

• Erasure: You may request the deletion of your personal data.

• Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

• Withdraw Consent: If we rely on your consent for processing, you can withdraw it at any time.

• Objection: You have the right to object to the processing of your data for direct marketing or legitimate interests.

To exercise these rights, please contact us using the information provided in Section 9.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your GDPR rights, please contact us at:

hello@therealsantaclaus.com

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.

By using our services, you consent to the terms of this Privacy Policy.